FAQ
1. How can I contact you?
You can reach us via email at tinymindsusa@gmail.com. We strive to respond to all inquiries within 24 hours.
2. Where are your products shipped from?
Our products are shipped from various locations based on availability and supplier partnerships. We ensure that all items are dispatched promptly to provide you with the best service possible.
3. How can I get a refund?
To request a refund, please contact us within 30 days of receiving your item. We will guide you through the return process and evaluate your request based on our refund policy.
4. What is your return policy?
We have a 30-day return policy, which allows you to return items within 30 days of receipt for a refund, provided they are in their original condition.
5. Are there any items that cannot be returned?
Certain items, such as perishable goods, custom products, and personal care items, are non-returnable. Please refer to our return policy for a complete list of exceptions.
6. How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days, though it may take additional time for your bank or credit card company to post the refund.
7. Can I exchange an item?
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
8. What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please contact us immediately at tinymindsusa@gmail.com so we can evaluate the issue and provide a resolution.
9. How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment.
10. Do you offer international shipping?
Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please check our shipping policy for more details.